1. What products do you sell?
We specialize in car dash cameras, CCTV security systems, and accessories to enhance safety and surveillance.
2. How can I place an order?
You can place an order directly on our website or through our Shopee and Lazada stores.
3. What payment methods do you accept?
We accept online banking, credit/debit cards, Atome installment payments, and other secure payment options.
4. How long does shipping take?
Delivery times vary based on location:
- West Malaysia: 2-5 business days
- East Malaysia: 5-7 business days
5. Do you offer a warranty on your products?
Yes, all our products come with a warranty. The warranty period depends on the product type. Please check the product details for specific warranty coverage.
6. Can I return or exchange a product?
Yes, we accept returns and exchanges within 7 days of purchase. Items must be unused and in original packaging. Contact our support team for return instructions.
7. Can I cancel an existing order that has been made?
Yes, you can cancel an order before it is shipped. Please contact our customer support team as soon as possible to request a cancellation. Once the order has been shipped, cancellations will no longer be possible.
8. How can I track my order?
Once your order is shipped, we will provide a tracking number via email or WhatsApp.
9. How do I contact customer support?
You can reach us via:
- Email: support@nuetech.my
- WhatsApp: 601120503370
- If you have any other questions, feel free to contact us!